FAQ

General Questions

What is The Caperberry Collective?

The Caperberry Collective is a U.S.-based online retailer dedicated to providing customers with a carefully curated selection of quality products across multiple categories. Our mission is to offer a secure, convenient, and enjoyable shopping experience while delivering products that provide value and practicality for everyday life.

Where is The Caperberry Collective located?

Our business is located at:

9637 Pierrpont St
Burke, Virginia 22015
United States

How can I contact customer support?

You can contact our customer support team through the following methods:

Email: support@thecaperberrycollective.com

Phone: +1 (833) 316-7360

Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)

What products do you sell?

We offer a diverse selection of products across multiple categories, including home essentials, lifestyle products, apparel, baby products, seasonal items, and other carefully selected goods designed to meet the needs of modern consumers.

Orders & Processing

How do I place an order?

Simply browse our website, select your desired products, add them to your shopping cart, and proceed through our secure checkout process.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet entered processing or shipment.

What happens after I place my order?

After your order is placed, it will enter our processing queue. Once the order has been prepared and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Questions

Where do you ship?

We currently ship within the United States.

How much does shipping cost?

We offer a flat shipping rate of $6.95 USD for eligible orders.

What is your order cut-off time?

Orders placed before 3:00 PM EST on business days are processed according to our standard handling schedule.

How long does order processing take?

Handling Time: 1–2 Business Days

How long does shipping take?

Transit Time: 5–6 Business Days

Most customers receive their orders within 6–8 business days.

How can I track my order?

Once your order has shipped, tracking information will be sent to your email address. You may also use our Order Tracking page to check the status of your shipment.

What should I do if my tracking information is not updating?

Tracking updates may occasionally be delayed by shipping carriers. If your tracking information has not updated for several business days, please contact our support team for assistance.

Returns & Refunds

What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery, provided the items remain in new and unused condition.

Do you accept exchanges?

Yes. Eligible products may be exchanged according to our Returns & Refund Policy.

Is there a restocking fee?

No. We do not charge any restocking fees for approved returns.

Do you provide return shipping labels?

Yes. Approved returns are provided with a free downloadable return shipping label.

How long does it take to receive a refund?

Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.

What if my item arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue. Our team will work quickly to resolve the problem.

What if my package is lost during transit?

If your package appears to be lost during transit, please contact our support team. We will investigate the issue with the shipping carrier and provide an appropriate resolution whenever possible.

Payments & Security

Is my payment information secure?

Yes. Our website utilizes secure payment gateways and industry-standard encryption technologies to help protect customer information and transactions.

What payment methods do you accept?

Available payment methods are displayed during checkout and may include major credit cards, debit cards, and other supported payment options.

What currency do you charge in?

All prices displayed on our website are listed in United States Dollars (USD).

Is your website secure?

Yes. Our website is protected by SSL encryption to help safeguard personal and payment information during the checkout process.

Contact Us

Business Address:
9637 Pierrpont St Burke, Virginia, 22015, United States
Email:
support@thecaperberrycollective.com
Phone Number:
+1 (833) 316-7360
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)