Shipping policy

We are committed to providing a reliable shipping experience and keeping customers informed throughout the order fulfillment process. This Shipping Policy outlines our processing times, delivery estimates, shipping charges, and other important information related to shipping within the United States.

Shipping Coverage

We currently ship to addresses within the United States.

At this time, we do not offer international shipping.

Order Processing

Orders are processed during our regular business days:

Monday–Friday
9:00 AM–5:00 PM EST

Order Cut-Off Time

Orders placed before 3:00 PM EST on a business day will begin processing according to our standard handling schedule.

Orders placed after the daily cut-off time, on weekends, or on holidays will be processed on the next business day.

Handling Time

Handling time refers to the time required to prepare, verify, and package an order before shipment.

Handling Time: 1–2 Business Days
Processing Days: Monday–Friday

Transit Time

Transit time refers to the time required for a shipment to travel from our fulfillment network to the delivery address.

Estimated Transit Time: 5–6 Business Days
Transit Days: Monday–Friday

Estimated Delivery Time

Most orders are delivered within:

6–8 Business Days

This estimate includes both handling and transit time.

Please note that delivery times are estimates and may occasionally vary due to factors outside our control, including carrier delays, weather conditions, high shipping volumes, or other unforeseen circumstances.

Shipping Rates

We offer a simple flat-rate shipping structure for all eligible orders shipped within the United States.

Shipping Cost: $6.95 USD

The applicable shipping charge will be displayed during checkout before payment is completed.

Shipping Carriers

To ensure dependable delivery service, we work with established shipping carriers operating within the United States.

Carrier selection may vary depending on the destination, package size, and operational requirements.

Tracking information will be provided when available so customers can monitor the progress of their shipment.

Order Tracking

Once an order has been shipped, customers may receive shipment confirmation and tracking details when available.

Tracking updates are provided directly through the shipping carrier and may take time to appear after the package has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

The Caperberry Collective is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided during checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.

If your package appears delayed or you believe it may be lost in transit, please contact our customer support team so we can assist with investigating the shipment.

Contact Us

Business Address:
6340 Security Blvd 100 1014Woodlawn, MD 21207, USA
Email:
support@thecaperberrycollective.com
Phone Number:
+1 (833) 316-7360
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (EST)