roborock Microfiber Mop Cloth 2 Packs Compatible with E Series, S5, S5 Max, S6, S6 Pure, S6 MaxV, Q5, Q5 Pro, Q5 Pro+, Q7, Q7Max, Q8Max and Q8Max+ Robot Vacuum Cleaner, Replacement Accessories


Price:
Sale price$30.58

Description

  • Compatible Model: Our replacement robot vacuum mop cloths are compatible with E Series, S5, S5 Max, S6, S6 Pure, S6 MaxV, Q5, Q5 Pro, Q5 Pro+, Q7, Q7Max, Q8Max, Q8Max+ robot vacuum cleaner.
  • High Quality: Crafted from ultra-fine microfiber, Roborock mop cloths effortlessly remove various types of dirt, including fine dust, kitchen grease, and pet hair. Suitable for sealed floors such as tiles, hardwood, and stone.
  • Washable & Reusable: The microfiber mop pad is absorbent and dries quickly, can be washed in the washing machine, and be reused many times. Please clean the mop pad regularly and replace it every 1-3 months to keep your robot vacuum in optimal working condition.
  • Easy to Install & Replace: Using the specially designed connection slot, it can be easily replaced and installed on your robot vacuum and mop. No additional tools are required. The robot mop cloth can be firmly attached and will not fall off easily.
  • Note: To protect your robot vacuum machine and extend its lifespan, please purchase replacement parts from Roborock store. If you have any questions, please feel free to contact us.
  • What's inside: 2 x Mop Pads.

Thank you for visiting and shopping at The Caperberry Collective. Following are the terms and conditions that constitute our Shipping & Delivery Policy.

Shipping Locations

Currently, we ship within Canada.


Shipping Cost

For all orders, shipping cost is CA$9.95.

While we make every reasonable effort to meet the estimated shipping and delivery timelines, delays may occasionally occur due to circumstances beyond our control.


Order Changes

Once your order has been confirmed, it cannot be modified or canceled.

If you wish to return a product, you may initiate the return process after receiving your order.


Item Not Received

If your order tracking status shows β€œDelivered” but you have not received your package, please contact the shipping carrier directly first.

Once an order has been handed over to the carrier, it is outside our direct control. However, if the issue persists, please contact us and we will do our best to assist you in resolving the matter as quickly as possible.

Sometimes tracking information may not update immediately due to technical or carrier-related issues. If you are unable to locate your shipment, please contact us at:

Email: support@thecaperberrycollective.com


Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

Tracking information typically becomes active within 24 hours.


Damaged Shipments

The Caperberry Collective is not liable for products damaged or lost during shipping.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. We recommend saving all packaging materials and damaged goods before filing a claim.


Contact Us

Phone: (833) 316-7360

Email: support@thecaperberrycollective.com

Working Hours: 24 hours a day, 7 days a week

Mailing Address

The Caperberry Collective
1458 Wellington Street West
Toronto, ON M6K 1H8
Canada




At The Caperberry Collective, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.


Return Policy for Customer Remorse

If you change your mind about your purchase, you may return eligible items within 14 days starting from the day after you receive your order.

To initiate a return, please contact us first at:

Email: support@thecaperberrycollective.com

We only accept returns for customer remorse under the following conditions:

  • Items with a manufacturer seal must have the seal unopened.
  • The item must be unused and in its original packaging.
  • All original accessories and included materials must be returned.
  • Returns must be shipped within 14 days after receiving return instructions from our team.

Please do not send items back without contacting us first.


Return Policy for Damaged, Incorrect, or Defective Products

If you receive an item that is damaged, incorrect, defective, or not functioning properly, please contact us immediately at:

Email: support@thecaperberrycollective.com

You will have 14 days from the day after delivery to request a return, replacement, or refund for such items.

This also applies to products that become faulty within 14 days of delivery.


Restocking Fee

We do not charge any restocking fees for returned items.


Returning an Order

To return an order, contact us via email and include your order number along with the reason for your return request.

Packing Instructions

  • Securely pack the item(s) in a suitable shipping box.
  • Include all original accessories and packaging.
  • Ship the package using your preferred courier or postal service.
  • Use the return address provided by our support team.

Canceling an Order

Orders may be canceled within 24 hours, provided the order has not already been shipped.

If your order has already shipped, please follow the return process outlined above.


Lost Shipments

If your package has not arrived within 2 days after the estimated delivery date, please contact our customer support team.

We will investigate the shipment with the courier service for up to 5 business days.

If the shipment is confirmed lost after the investigation period, you may choose either:

  • a full refund, or
  • a replacement shipment

Refund Process

Refunds are processed after the returned item has been received and inspected by our team.

Once approved, refunds typically take 5–10 business days to appear in your account depending on your payment provider.

Refunds will always be issued to the original payment method used during checkout.


Contact Us

Phone: (833) 316-7360

Email: support@thecaperberrycollective.com

Working Hours: 24 hours a day, 7 days a week


Mailing Address

The Caperberry Collective
1458 Wellington Street West
Toronto, ON M6K 1H8
Canada

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