At The Caperberry Collective, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process in accordance with the terms outlined below.
Please review this policy carefully before initiating a return request.
Return Eligibility
We accept returns for both defective and non-defective products.
To be eligible for a return:
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The item must be in new and unused condition.
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The return request must be submitted within 30 days of delivery.
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The item must be returned with all original components and packaging when applicable.
Items returned outside the return window or not meeting the conditions above may not qualify for a refund or exchange.
Return Window
Customers may request a return within 30 days from the date the order is delivered.
Return requests received after the 30-day period may not be accepted.
Not every product we sell is eligible for return.
Certain products are excluded because of health, hygiene, safety, product-integrity, or resale considerations. Also change of mind, not damaged, bulk order, consumable items and undergarments are not eligible for a refund.
Exchanges
We accept exchanges for eligible items.
If you would like to exchange a product, please contact our customer support team for assistance before sending the item back.
Return Method
Returns must be sent by mail.
Once your return request is approved, instructions for completing the return will be provided.
Return Shipping Label
We provide a free downloadable return shipping label for approved returns.
Customers can download, print, and attach the label to their return package.
Restocking Fees
We do not charge any restocking fees.
Restocking Fee: $0.00
Refund Process
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method used during checkout.
Please allow up to 7 business days for refund processing after the returned item has been received and reviewed.
Depending on your financial institution, additional processing time may apply before the funds appear in your account.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund when applicable.
Return Address
Please do not send returns without first contacting our support team.
Approved returns should be sent to:
The Caperberry Collective Ltd.
9637 Pierrpont St,
Burke, Virginia, 22015, United States
Contact Us
Business Address:
9637 Pierrpont St Burke, Virginia, 22015, United States
Email:
support@thecaperberrycollective.com
Phone Number:
+1 (833) 316-7360
Business Hours:
Monday โ Friday | 09:00 AM โ 05:00 PM (EST)
